PAIA Manual

Statutory Document // REF: PAIA-2024-ZA

1. Introduction

The Promotion of Access to Information Act, No. 2 of 2000 ("the Act") was enacted to give effect to the constitutional right of access to any information held by the State and any information that is held by another person and that is required for the exercise or protection of any rights.

2. Company Contact Details

Technical inquiries and formal information requests should be directed to our Information Officer:

3. The ACT and Section 10 Guide

The ACT grants a requester access to records of a private body, if the record is required for the exercise or protection of any rights. Requests in terms of the ACT shall be made in accordance with the prescribed procedures, at the rates provided by the South African Human Rights Commission (SAHRC).

4. Applicable Legislation

Our operations are governed by and comply with the following technical and legal frameworks:

• Electronic Communications and Transactions Act 25 of 2002
• Consumer Protection Act 68 of 2008
• Protection of Personal Information Act 4 of 2013 (POPIA)
• Copyright Act 98 of 1978

5. Classification of Records

We maintain the following data structures in accordance with statutory requirements:

• Operational Logic: Internal financial records, system architecture documentation, and intellectual property.
• Partner Data: Client consultation logs, service level agreements, and transaction history.
• Human Capital: Employment contracts, internal protocols, and administrative records.

6. Request Protocols

To initiate a formal request for information:

1. Utilize the prescribed form available from the SAHRC website.
2. Submit the completed form via the official email entry point provided in Section 2.
3. Ensure sufficient detail is provided to identify the record and the requester's legal standing.

Processing of requests is subject to the prescribed fees and timelines defined within the ACT.